REFUND & CANCELLATION POLICY

1. SUBSCRIPTION MODEL

1.1 Available Subscription Plans

Botrelic offers the following subscription structures:

• Monthly Plans: Subscriptions billed on a recurring monthly basis. Your billing cycle renews on the same date each calendar month.
• Annual Plans: Subscriptions billed annually, offering a discounted rate compared to the monthly equivalent. Annual subscriptions are billed in full at the start of each subscription year.
• Enterprise Plans: Custom pricing and billing arrangements for enterprise-level customers, subject to a separate written agreement.

1.2 Recurring Billing

By subscribing to a paid plan, you authorize Repsoft Technologies Private Limited to charge your designated payment method on a recurring basis at the frequency applicable to your selected plan (monthly or annually), until your subscription is cancelled or terminated in accordance with this Policy.

Subscription fees are charged in advance of the service period. You will receive an email notification prior to each renewal charge for annual plans.

1.3 Automatic Renewal

All subscriptions renew automatically unless cancelled before the next billing cycle date. It is the user's responsibility to cancel the subscription prior to renewal if they do not wish to be charged for the next period.

2. CANCELLATION POLICY

2.1 How to Cancel

You may cancel your Botrelic subscription at any time through one of the following methods:

• Via your account dashboard: Navigate to Settings > Billing > Cancel Subscription;
• By email: Send a cancellation request to info@botrelic.com from your registered email address.

2.2 Effect of Cancellation

Upon cancellation of your subscription:

• Your access to paid Platform features will continue until the end of your current billing period (the date through which you have already paid);
• No future charges will be applied to your payment method after the cancellation is processed;
• You will not receive a prorated refund for unused days remaining in the current billing cycle, unless otherwise specified in Section 3 of this Policy;
• At the end of your paid access period, your account will be downgraded to the free tier (if available) or deactivated;
• Your data will be retained for 90 (ninety) days post-cancellation to allow for data export, after which it will be permanently deleted.

2.3 Cancellation Confirmation

You will receive a confirmation email acknowledging your cancellation request, including the date through which your access remains active. Please retain this email for your records.

3. REFUND ELIGIBILITY

We want to be fair and transparent about our refund practices. Please review the following carefully:

3.1 Standard Refund Policy

As a general rule, subscription fees paid to Botrelic are non-refundable once the service period has commenced and you have begun using the Platform. This applies to both monthly and annual subscription plans.

3.2 Annual Plan Refund Window

For annual subscription plans, customers who have not made substantial use of the Platform may submit a refund request within 7 (seven) calendar days from the date of the initial annual subscription purchase. Eligibility for a refund under this window is subject to review and is assessed based on:

• The extent of Platform usage during the 7-day window;
• Whether chatbot workflows were configured, deployed, or operational;
• Whether significant API calls or automation tasks were consumed.

Refund requests under this provision must be submitted to info@botrelic.com within the specified window. Approved refunds under this clause will be prorated to exclude any applicable processing fees.

3.3 Duplicate Payments

If you have been charged twice for the same subscription period due to a technical error or payment processing issue, you are entitled to a full refund of the duplicate charge. Please contact info@botrelic.com within 30 (thirty) days of the duplicate charge with your transaction details.

3.4 Accidental Charges

If you believe you have been charged accidentally (for example, due to an inadvertent plan upgrade or erroneous subscription activation), please contact info@botrelic.com within 7 (seven) days of the charge. We will review such requests on a case-by-case basis, taking into account Platform usage during the period in question.

3.5 Billing Errors

If you identify a genuine billing error (such as being charged an incorrect amount or charged for a plan you did not subscribe to), please notify us at info@botrelic.com as soon as possible. All verified billing errors will be corrected, and any overcharged amounts will be refunded in full.

4. NON-REFUNDABLE ITEMS

The following items and charges are non-refundable under all circumstances:

• Implementation and Integration Services: Fees for custom development, third-party integration setup, or bespoke automation workflows delivered by Repsoft Technologies' professional services team.
• Custom Development Fees: Charges for any custom features, modules, or development work completed at your request.
• Consumed Subscription Periods: Fees corresponding to subscription periods that have already elapsed and during which Platform services were available for your use, regardless of actual usage.
• Add-on Features and Credits: Fees paid for optional add-ons, message credits, or usage-based credits that have been wholly or partially consumed.
• Partially Used Annual Plans: Beyond the 7-day refund window described in Section 3.2, annual subscription fees are not refundable on a prorated basis for the unused remainder of the subscription year.

5. FREE TRIAL POLICY

5.1 Free Trial Terms

Where Botrelic offers a free trial period, the following conditions apply:

• The free trial provides access to selected Platform features for a defined trial period (as specified at the time of sign-up);
• No credit card or payment information may be required to start a free trial; however, this may vary by offering.

5.2 Conversion to Paid Subscription

If you have provided payment details during trial registration, your free trial will automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial expiry date. It is your responsibility to cancel before the trial ends if you do not wish to be charged.

5.3 Trial Period Refunds

No refund is applicable for charges arising from automatic conversion of a free trial to a paid subscription, provided that adequate notice of the trial end date and conversion terms was communicated at sign-up. If you believe the conversion was in error, please contact info@botrelic.com within 48 (forty-eight) hours of the charge for review.

6. HOW TO REQUEST A REFUND

6.1 Submission Process

To submit a refund request, please send an email to info@botrelic.com with the following information:

• Your full name and registered email address;
• Your Botrelic account username or account ID;
• The transaction ID or invoice number related to the charge in question;
• The date and amount of the charge;
• A clear description of the reason for your refund request;
• Any supporting documentation (e.g., screenshots of billing errors or duplicate charge evidence).

6.2 Response Timeline

We aim to acknowledge all refund requests within 2 (two) business days of receipt. Following review, we will communicate our decision to you within 7 (seven) business days. Where additional information is required, we may request supporting documentation before reaching a decision.

7. REFUND PROCESSING TIMELINE

If a refund is approved by Repsoft Technologies Private Limited:

• Refunds will be processed to the original payment method used at the time of the transaction;
• Processing time is typically 7 to 14 (seven to fourteen) business days from the date of approval, depending on your bank or payment provider;
• International refunds may take additional time due to cross-border processing requirements;
• We are not responsible for any delays caused by your bank or payment processor once the refund has been initiated on our end;
• Refunds will be made in Indian Rupees (INR) or the original currency of the transaction, as applicable.

8. ENTERPRISE AND CUSTOM CONTRACTS

For enterprise customers or customers operating under a separately executed Master Subscription Agreement (MSA) or custom contract, the refund and cancellation terms specified in that written agreement shall prevail over the terms of this Policy. In the absence of specific provisions in the custom agreement, this Policy applies.

9. CHANGES TO THIS POLICY

Repsoft Technologies Private Limited reserves the right to amend this Refund and Cancellation Policy at any time. Material changes will be communicated to subscribers via email or through a notice on the Platform at least 15 (fifteen) days before the changes take effect. Continued use of the Platform after the effective date of the updated Policy constitutes acceptance of the revised terms.